• English
  • Deutsch
  • Français

No relevant currency found

🛒 Delivery Within 3-5 Days 🛒 Delivery Within 3-5 Days
/

Return Policy

30 Days Return Guarantee

Thank you for shopping with us.

 

We accept returns/exchanges within 30 days after receiving your products, given a valid reason, and provided the items are in the same condition as when received.

 

Simply drop us an email at customerservices@hekka.com

Please note overdue requests may not be accepted.

 

What‘s Return/Exchange Policy?

Returned products must be returned in unharmed, as-new condition, unused, unworn, and unwashed. Otherwise, returns may be subject to refusal.

 

We offer two different return methods:

Drop Off: The customer brings the packaged item to a local collection point. (Drop Off is the default return method. Pick Up is only available if a valid reason is provided.)

Pick Up: The carrier comes to customer’s address to collect the package.

 

Return costs

Returns are free of charge for all given reasons, except from Australia and Norway.

 

Note that:

We do not accept a “return” package or product without receiving a notification upfront and without agreeing to the return/refund/exchange.

 

We do not accept packages returned using the COD service.

 

Don't return the package to the shipping address on the shipping label.

 

We do not accept any returns that haven’t come as a request through the customer service first. If you want to make a return, please contact customer service and confirm the way of return.

 

How can I initiate the return process?

1.Email return request → 2. Wait for request approval → 3. Confirm the way of return → 4. Check that the return label is active →5. Arrival confirmation →6. Wait for Refund

 

When submitting an email request for a return/refund, a customer service representative will communicate with you quickly. Pay attention to the reply. (Usually, it will come within one or two working days).

 

A refund will be released within 5 working days after we receive the package.

 

How can I make an exchange?

Repeat the above steps. After receiving the returned item (s) we will arrange the return.

 

Cancellation Policy

Submitting cancellation requests by sending us an email with the corresponding subject.

 

Our customer service will communicate via email, so please pay attention to the reply. (Usually within one working day).

 

The prepared items cannot be canceled or stopped.

 

The shipped orders cannot be canceled.

 

We cannot offer an exchange or refund about receiving the item (s) that are delivered to the shipping address you have offered.